Optima Batteries 8027-127 D27M BlueTop Starting and Deep Cycle Marine Battery

What customers say about Optima Batteries 8027-127 D27M BlueTop Starting and Deep Cycle Marine Battery?

1. 69 of 76 people found the following review helpful

   
   Product failed right away, May 21, 2012

   By 

   S. Thompson (Novato, CA United States) –
   
     

   Verified Purchase(What’s this?)

   This review is from: Optima Batteries 8027-127 D27M BlueTop Starting and Deep Cycle Marine Battery (Automotive)

   Battery arrived very quickly. Used it to power the trolling motor for my 5-person Intex inflatable. Took it out on the bay just this one and only time, and the power ran out, leaving me anchored in the middle of the bay. Friends came out in a speed boat to rescue me.

   Tried to recharge this battery, but the charger I bought from Amazon with the battery began to overheat. The next day I brought it in to the local Optima dealer. They put the battery on the charger/diagnostic machine for 69 minutes, after which it failed the test. Zero cranking amps and a recommendation to REPLACE. The Optima dealer is unable to order a replacement as this battery is no longer available from their supplier.

   Amazon will not accept returns for this battery. Amazon says to return it to the dealer, but the dealer can’t do anything about it. I spoke with Optima on the telephone, and they are sorry I am going through this, but since Amazon is not an authorized seller, Optima cannot help me either.

   So, Amazon has my $175, and there is no customer service to reason with. I had to spend another $90 at a local warehouse store for a real, working battery with a real working warranty. I wish you all a better experience than I had. After years and years buying from Amazon, I will not be back.

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2. 45 of 49 people found the following review helpful

   
   Buyer Beware 30 day warranty from Amazon vs 2 year warranty from factory, May 16, 2012

   By 

   Ted «Ted» (Malibu) –

   This review is from: Optima Batteries 8027-127 D27M BlueTop Starting and Deep Cycle Marine Battery (Automotive)

   My research makes me wonder where Amazon is getting these batteries. Below is the email I got from Optima customer service when I inquired about their warranty. Thought other buyers would find the information helpful. Amazon has a better price but you are taking a chance that nothing goes wrong with the battery. Good luck.

   Hello Ted

   Below is a link to this battery on Optima Batteries Direct.
   […]

   Before purchasing from any other online resource, please ensure the dealer is in compliance with our recommended customer service requirements.

   Unfortunately Amazon is not an authorized dealer. Warranties are typically handled by the original retailer however Amazon does not handle warranties after 30 days. You can’t just take the battery to any Optima retailer for warranty service because they have their own internal corporate policies that will not allow them to warranty a battery they didn’t sell. In cases like this we have to go through a distributor for testing and charging and in some case charging fees apply. This could require some travel on your part. They do require that you leave the battery at least overnight for testing and charging. If they are unable to replace the battery we would have to make arrangements to have one shipped to you.

   OPTIMA-authorized online retailer requirements:
   §
   § Ship Optima products in approved shipment packaging
   § Answer a toll free service phone number during business hours
   § Adhere to and honor the Optima factory warranty policy [pdf]
   § Provide an in-house warranty program
   If
   If you are considering an Amazon as your online dealer, they have not agreed to our consumer service requirements.

   For same-day purchases and service we recommend visiting your nearest OPTIMA retailer, as online purchases can take multiple days to arrive. Likewise, in the event that product support service is needed, online purchases must be shipped back to the original seller and can take several days to be processed and returned.

   Thank you,
   Mary Jo
   Optima Customer Service

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3. 20 of 21 people found the following review helpful

   
   NO WARRANTY SERVICE, March 11, 2012

   By 

   Beneteau Sailor (Oakwood, OH) –

   Verified Purchase(What’s this?)

   This review is from: Optima Batteries 8027-127 D27M BlueTop Starting and Deep Cycle Marine Battery (Automotive)

   I purchased two of these 11 months ago. One has failed and surprise, no local dealers will honor the warranty. I am contacting Optima, but am not optomistic given what I’ve read online about this situation.

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